FAQs

1. What is the SmartCup™?

SmartCup™ is an intelligent temperature-controlled mug that heats or cools your drink with the press of a button. Perfect for coffee, tea, water, or energy drinks — at home, at work, or on the go, for cars.

2. How does SmartCup™ work?

It uses advanced thermal technology powered via USB for cars to either heat up or cool down your drink. The LED screen shows the current temperature, and you can adjust it to your preference. For Home/Desk SmartCup™ is plug-and-use via electric base.

3. Is it safe to use?

Yes! SmartCup™ is made with BPA-free, food-grade materials, includes an auto shut-off system, and is certified for safety and low-energy usage.

4. Does it work in the car?

Absolutely. You can plug it into your car's USB port, making it ideal for drivers, commuters, and road trips.

5. How long does it take to heat or cool?

  • Heating: 5–10 minutes to reach ~55°C (131°F)

  • Cooling: 10–15 minutes to reach ~8°C (46°F)

6. What is included in the box?

  • 1× SmartCup™

  • 1× USB power cable

  • 1× User guide

  • Optional: Gift box (if selected)

7. How do I clean the SmartCup™?

Do not submerge it in water. Clean with a damp cloth and mild soap. The inner cup can be rinsed, but avoid water contact with the base.

8. What is the capacity?

The SmartCup™ holds between 300-500ml (10-17oz) of liquid — perfect for your daily drink needs.

9. Where do you ship to?

We ship worldwide. Delivery times vary by country. Please check our Shipping Policy for more info.

10. Can I return my SmartCup™?

Yes. You can request a return within 14 days if the product is unused and in original packaging. Read our Return & Refund Policy for details.

11. What if my item arrives damaged?

No worries! Just contact us at kiva.smartify@gmail.com with photos and your order number — we’ll send a replacement or refund ASAP.

12. Can I choose different colors?

Yes! SmartCup™ is available in multiple colors. Choose your favorite on the product page before adding to cart.

🔧 Need more help?
Contact our support team:
📩 kivo.smartify@gmail.com